Fix Google Play Error [RPC:S-5:AEC-0] when Downloading & Updating Apps

by Mayur on August 11, 2013

in Android, Tips 'n' Tricks

Lately, a lot of Android users are seeing an error on their devices when trying to download an app or update any app from Google Play Store. The error shown “Error retrieving information from server.[RPC:S-5:AEC-0]” likely appears after updating to Android 4.3 or 4.2, hence preventing users from updating and downloading any apps. Perhaps, if your Android phone or tablet is showing the same error, then you can easily fix it by trying one of the methods listed below:

IMG-20130811-WA0001

Method 1 – You can simply fix it by removing your Google account and re-adding it. This apparently works for most users and personally I also tried the same trick on Nexus 4 running Android 4.3 and it work like a charm. Note: If you’ve more than one Google account added, then remove all of them following the steps below.

Screenshot_2013-08-11-14-01-28

Go to Settings > Accounts > Google. Open your Google account, click on the menu and select the Remove option. A confirmation box will appear, click on ‘Remove Account’. Now open Google Play, accept the terms and choose to add an Existing Account when asked. After adding your Google account, you should be able to update and install apps like before.

Method 2 – Try this method if above one doesn’t works for you.

1. Remove your Google account (refer method 1)
2. Go to Settings > Apps > All
3. Clear the data using ‘Clear data’ option for these 3 services – Google Play Store, Google Services Framework, and Download Manager.
4. Now reboot your phone.
5. Open Google Play and add an existing account.

This should fix the error downloading issue, do let us know.

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{ 6 comments… read them below or add one }

Plaban August 11, 2013 at 2:49 pm

I’m facing the same problem on Android 4.1.2. Going to try the first method. Thanks for the tip.

Reply

Usama August 12, 2013 at 4:03 am

Hello. I hope you can help me Mayur as all your plata are very helpful.
I have a Galaxy Nexus, with Jelly Bean 4.3. I have recently encountered a huge problem.
My phone isn’t charging while turned on. And when connected to a laptop it says device not recognized. It working fine before, I don’t know what’s the matter have deleted all apps I downloaded in the last 10 days
Help will be appreciated. Awaiting your reply!

Reply

Pramod August 25, 2013 at 8:51 am

I faced this problem several times brother . I would be trying out the tips that you’ve mentioned . I hope this error gets resolved.Thanks for sharing these tips with us .

-Pramod

Reply

Tricks Machine August 26, 2013 at 2:41 pm

Wow, was facing the same problem, solved now.

Thanks a lot for the useful tutorial.

Reply

Nikhil @ MobileJury.com September 2, 2013 at 4:56 pm

This problem is now solved by Google. Thanks for sharing the solution Mayur. Cheers! :-)

Reply

bharat September 24, 2013 at 6:51 am

thanks Mayur ….

Reply

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