Fix – MS Excel & Word 2010/ 2013 Hangs at ‘Opening in Protected View’ in Windows 8

26 Responses

  1. Tomin says:

    Nice info. thanks for the article.

  2. Lewis says:

    This isn’t really a fix, but a workaround 🙁

    Also, you can’t hit unblock unless you save it out of your email, at which point you can open it anyway 🙁

    Still, thanks for the good info 🙂

  3. Delilah says:

    Thank you! I couldn’t figure out why I couldn’t open word documents from the web.

  4. Tech Dude says:

    Thanks for sharing this. You’re my hero!

  5. mike says:

    thank for solutions , many thank love you

  6. Cortana says:

    Thanks for the fix. This was driving me nuts! What did people do before Google? 🙂

  7. Windows User says:

    Thanks for the fix. M$ really drives me nuts sometimes.

  8. John says:

    Err where is the fix?? this is just a workaround… it is said to be third party applications that stop it.

  9. Daniel says:

    This is ridiculous, it is not a fix: it is basically forcing us to disable a security feature. I guess this is the only thing we can do until some update rolles out which really fixes the bug 🙁

    Please don\’t get me wrong, thanks for the workaround anyway.

  10. Rakesh says:

    Thanks for this work around, it definitely helps. I lost hours yesterday trying to open a file that I had been using for last 3 years. It was blocked by my new 8.1 system when I mailed it from office to work on my computer at home. Thanks a lot !!!

  11. Moumita Tripathi says:


  12. CheeLoong says:

    Oh my you saved my day!! Whether it\’s a fix or work around it really helps a lot!! Sincere gratitude to the author!! (Y)

  13. Rajendra says:

    Nice tricks, helped me lot, thanks….

  14. Mario says:

    Thanks for the solution this freaking thing was driving crazy!! Have M$ announced any fix to his crap?

  15. Suon Bun says:

    Excellent article, It can really solved my stacking problem!

  16. Robin says:

    This was happening to excel docs that were emailed to me, and I stumbled upon the unblock feature, which worked. But AFTER UPGRADING TO WINDOWS 10, it is now happening on old spreadsheet files already saved on my computer…and when I right click on them in search of the \”unblock\” button, there isn\’t one to click on. NOW WHAT??? I already unchecked all the trust center boxes and it\’s still doing the same f**g thing.

    • Terri says:

      I am having this issue in Windows 10 as well. Some files now open as i unchecked everything in the trust center, but some are not. I\’m losing my mind….

  17. says:

    i am also having this probmlem, it is driving me nuts I am on a deadline. I have unchecked all boxes and unblocked the file. I am about ready to uninstall and reinstall office 12

  18. Ahmed says:

    Thanks man it worked for me

  19. Not exactly what I was looking for but it worked for me. Thanks!

  20. Jeremiah says:


  21. Scott says:

    I find that the application doesn\’t \’hang\’ but just does not paint the window (i.e. I have an invisible window).. I fix this by toggling between full-screen and normal with Ctrl-F10.

  22. Dave S. says:

    Thanks for the work around. MS should have also given uses the option to enter specific Trusted Sites websites that we will auto unblock from, instead of giving us only All or None removing the security. MS has those Trusted Sites features in IE. Hope they add the Trusted Sites feature soon.

  23. Kerem says:

    Why is Microsoft a piece a shit? 36 mb excel file crashed all day. Why are you selling products to people before testing , all shit

  24. Phelelani says:

    I had to disable protected view to resolve this…couldn\’t find any other solution. Feel unsafe though.

  25. Keith says:

    This workaround also helped a bit, but this may be for people with display driver not being updated, however, it doesn\’t hurt to do both of these workarounds, I did on an employees pc and now they have no issues opening these google dox email attachments.

    1. Open a blank excel document.
    2. Go to file
    3. Go to options
    4. Go to advanced
    5. Under Display
    6. Check the box…Disable graphics hardware acceleration.
    7. Click apply.
    This has fixed my issue until there is a driver update.

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