Fix Google Play Error [RPC:S-5:AEC-0] when Downloading & Updating Apps

Lately, a lot of Android users are seeing an error on their devices when trying to download an app or update any app from Google Play Store. The error shown “Error retrieving information from server.[RPC:S-5:AEC-0]” likely appears after updating to Android 4.3 or 4.2, hence preventing users from updating and downloading any apps. Perhaps, if your Android phone or tablet is showing the same error, then you can easily fix it by trying one of the methods listed below:


Method 1 – You can simply fix it by removing your Google account and re-adding it. This apparently works for most users and personally I also tried the same trick on Nexus 4 running Android 4.3 and it work like a charm. Note: If you’ve more than one Google account added, then remove all of them following the steps below.


Go to Settings > Accounts > Google. Open your Google account, click on the menu and select the Remove option. A confirmation box will appear, click on ‘Remove Account’. Now open Google Play, accept the terms and choose to add an Existing Account when asked. After adding your Google account, you should be able to update and install apps like before.

Method 2 – Try this method if above one doesn’t works for you.

1. Remove your Google account (refer method 1)
2. Go to Settings > Apps > All
3. Clear the data using ‘Clear data’ option for these 3 services – Google Play Store, Google Services Framework, and Download Manager.
4. Now reboot your phone.
5. Open Google Play and add an existing account.

This should fix the error downloading issue, do let us know.


Mayur Agarwal is the founder and editor-in-chief of WebTrickz. As a Technology enthusiast and an Internet addict, he loves sharing useful How To’s and Tips & Tricks. Follow him @mayurjango on Twitter where he is extremely active.

11 Responses

  1. Plaban says:

    I’m facing the same problem on Android 4.1.2. Going to try the first method. Thanks for the tip.

  2. Usama says:

    Hello. I hope you can help me Mayur as all your plata are very helpful.
    I have a Galaxy Nexus, with Jelly Bean 4.3. I have recently encountered a huge problem.
    My phone isn’t charging while turned on. And when connected to a laptop it says device not recognized. It working fine before, I don’t know what’s the matter have deleted all apps I downloaded in the last 10 days
    Help will be appreciated. Awaiting your reply!

  3. Pramod says:

    I faced this problem several times brother . I would be trying out the tips that you’ve mentioned . I hope this error gets resolved.Thanks for sharing these tips with us .


  4. Wow, was facing the same problem, solved now.

    Thanks a lot for the useful tutorial.

  5. This problem is now solved by Google. Thanks for sharing the solution Mayur. Cheers! 🙂

  6. bharat says:

    thanks Mayur ….

  7. RPC:S-5:AEC-0 error occurs while trying to update or install apps from the Google Play Store. You can simply fix it with these two methods:
    Method 1:
    Open system settings
    Go to Applications (or Apps) >> All
    From all apps select Google Play Store >> Clear Cache and Uninstall updates
    Again, from All>>Download Manager >> Clear Cache and Data
    Finally, All >> Google Services Framework >> Clear Cache and Data
    Now, rerun Google play store.
    Method 2:

    Go to system settings>> Accounts>>Google>>remove your Gmail account
    Now from settings>>Apps>>All> Force stop, Clear data and cache for Google Play Store, Google Service Framework and Download Manager (like in method 1)
    Now again go to settings>> Accounts>>Google>>Add your gmail account
    Restart your android and then accept all the Google terms and setup Google settings
    Rerun Google Play Store and update or install your app.
    Clearing caches to Google Play Store and Google Services Framework worked for some and that doesn’t take time . The second method will definitely work but takes more work. I hope you’ve solved your RPC:S-5:AEC-0 issue. Happy app hunting.


  8. Akshat Verma says:

    Method 2 works for me. Thanks

  9. joker says:

    One time i try…wow it fix my problem… Thanks you sir

  10. Steve says:

    Good Day I Am So Happy I Found Your Website, I
    Found You By Mistake, While I Was Searching On Aol For
    Something Else, Anyhow I Am Here Now And Would Just Like To Say Many Thanks For
    A Remarkable Post And An All Round Entertaining Blog
    I Don’t Have Time To Read It, All At The Moment But I Have BookMarked It
    And Also Added In Your RSS Feeds, So When I Have Time I Will Be Back To Read More,
    Please Do Keep Up The Fantastic Job.

  11. Puneet says:

    I did not know how to solve this problem and very few posts are available on this topic.
    very well explained. Thanks for sharing 🙂

Leave a Reply

Your email address will not be published. Required fields are marked *