Fix your Bricked Nokia Lumia Phone with Nokia Software Updater for Retail

by Mayur on October 14, 2013

in How To's, Windows Phone

There is a known issue with some Nokia Lumia devices (like Lumia 920), such that after an OTA update or if you Reset your phone, the device gets stuck at spinning gears screen. Nokia is aware of this bug and has posted some simple workarounds too, like doing a force reboot or hard reset the device to bring it back in working condition. If your device is in similar situation, then you should always try the below workarounds first and if nothing works then try flashing the firmware using Nokia Software Updater for Retail.


Force Restart / Soft Reset Lumia phone: Press and hold the power and volume down key until the phone vibrates. After this the phone should start up normally.

If above trick doesn’t works, then you have to perform an OS reset aka hard reset:

Hard Reset Lumia phone:

Note: Resetting your phone will return it to the factory state and all your personal data in the phone storage will be erased.

Follow these steps to perform OS reset with the phone keys.

Step 1 – Press and hold power and volume down key until the phone vibrates (release the keys). Then press and hold the volume down key, if succeed an exclamation mark (!) is shown on the screen (release the volume down key).

Step 2 – Then input the keys in the following order:

  1. Volume up
  2. Volume down
  3. Power
  4. Volume down

Step 3 – The phone will reset and boot up automatically. This may take several minutes.

Flash Stock ROM with Nokia Software Updater -

If the above workarounds don’t resolve your problem, then try using the “Nokia Software Updater for Retail 4.1.0?. This updated NSU with an added option “My device does not boot up.” allows you to easily flash the stock firmware on your smartphone and fix it. However, this is a leaked software and Nokia hasn’t made it available to the general public.

Warning: This may void your warranty, so try at your OWN risk! The process will also factory reset your device.

>> Download Nokia Software Updater for Retail v4.1.0

Supports – Windows 7 and Windows 8

Unbricking Nokia Lumia Windows Phone 8 Device [Steps] -

1. Run NSU 4.1.0 and click on ‘My device does not boot up’ option.


Make sure the phone is charged; use a low powered USB port (PC/ laptop port)

2. Now that your phone is stuck on spinning cogs, Connect the phone and click continue. (The suite says to disconnect, but it’s okay to connect it).


3. Wait for the device connection screen to appear.


Now Press and hold power and volume down key simultaneously until the phone vibrates and PC detects a new hardware. Click Ok and the installer should proceed to download and install the firmware, that should revive your device after flashing the ROM. :)

Source: MyNokiaBlog

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{ 1 comment… read it below or add one }

Brian January 24, 2014 at 11:11 pm

Thank you very much for the software. My Nokia 920 was stuck on spinning gears for two days and tried all other resets possible and nothing worked until I used this software and it worked perfectly.


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